Tag Archives: It’s not about us

Kompong Thom

5 Nov

Times change, and a number of things are coming full-circle for me lately. It’s time to repost the post that started the current version of Tales From the Hood, back in March, 2008 (there was a previous version that was not interesting). Here it is, Kompong Thom:

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It was during the first few days of a trip to Cambodia in October of 1999 that I was at a remote health station in Kompong Thom Province leading a small technical team comprised of a community health consultant and two expatriate colleagues based in Phnom Penh. It was one of those clear, intense, very hot days that you sometimes in see in Southeast Asia during the late rainy season. My itinerary from Washington D.C. had been tiresome: layovers in Chicago and Los Angeles, and an overnight stop in Bangkok, but with not quite enough time to sleep before checking in two hours early for a 7:00 am flight to Phnom Penh. Three days later I was still fighting 12-hour jet-lag and general fatigue. I was tired and cranky and hot and uncomfortable, in need of a shower, a square meal, and a few hours of uninterrupted sleep.

A muddy, pot-hole ridden, unpaved road was the only way in to the unremarkable health station. Inside it was a typical, quasi-open-air third-world clinic: Mosquito nets covered only about half of the windows. There was electrical power to only one or two rooms – one housed an ancient looking refrigerator and miscellaneous lab equipment, and another housed a couple of grimy PCs, presumably for keeping records. The two inpatient wards were just long rooms, each with 6 or so metal beds inside. No mattresses or bed clothing, just woven straw mats.

The general ward housed an assortment of wrinkled old people with I.V.s and bandages. Several recently delivered women occupied the maternity ward, breast-feeding newborn infants while assorted family members looked on. They looked exhausted. Flies buzzed through the open windows, the ground behind the laboratory was covered with disposable syringes, hypodermic needles and plastic packaging. The inside of the building had that smell so common in rural clinics in Southeast Asia in those days: a combination of body odor, sterile bandages, local cooking, and floors recently mopped with river water.

The director of the health station was also typical. He had once, perhaps only a year or two before, been energetic and full of desire to help the people of Kompong Thom, to be a part of the reconstruction of his country. Long days had run into long months and into years and the reality of probably never being invited to an administrative post in Phnom Penh had set in. He was also tired. Tired of the long hours, tired of explaining basic hygiene to illiterate peasants, tired of never having electricity to keep the few precious vaccines cold, tired of old malfunctioning equipment, tired of insufficient medicines, tired of working day after day and month after month with no perceptible improvement of any kind. Most of all – I could tell just from looking –  he was tired of Kompong Thom.

Kompong Thom and innumerable districts like it from Latin America to sub-Saharan Africa to the depressed remote regions of the Former Soviet Union to the backwaters of southern and southeast Asia are a nasty trick played upon energetic young medical students. They have dreams.  They will travel abroad for professional upgrading or possibly vacation. More often than not, however, they end up in places like Kompong Thom, far from the capital city, delivering babies in the middle of the night, dispensing ORS packets and explaining to iodine-deficient villagers why condoms are an effective means of preventing pregnancy.

And so, as the heat of the day was only beginning wane and the round tropical sun was only then beginning to dip towards the western horizon, and as we were only then beginning to move towards our vehicle having concluded our conversation with the tired health station director, I first saw her being carried into the health station by her mother. She was no more than four years old, emaciated (even for Cambodia in 1999), feverish, listless, lying limp in her mother’s arms. She was most likely suffering from dengue fever or possibly malaria (both were endemic there, at that time). Her mouth hung partially open, her limbs flaccid, her eyes glazed and beginning to roll up into her head. There had been patients straggling in and out of the health center the entire time that we were there, but I remember this little girl and her mother because we not only passed them on the way out the front door, but also stopped to talk with them. We – the director of the health center and our own health technical team – stopped to ask what was wrong with the little girl. How long had she been ill, what had the mother done? The little girl was obviously dying – her breathing was labored and she was barely able to keep her eyes open.

The doctor on our team agreed that without proper hospitalization she would most likely not last through the night. The mother had no money, no means of affording transportation to Phnom Penh. She had obviously spent too long doing the wrong things to care for her sick daughter: this visit to the health station was her last resort.

It would have been only about a three-hour ride to Phnom Penh and a facility able to treat the little girl. The sacrifice required by me to tell my local counterpart and the consultant that we needed to take them to Phnom Penh that evening would have been no more than a few hours’ sleep.

But I was tired, hot, stinky and dying for a bucket bath and an early retreat under the mosquito net. I was hungry. We were all ready to declare the work-day over. And in the end we simply left. We concluded our conversation, climbed back into the company white SUV and began easing back over the awful road to town.

* * * * *

I have long felt that as humanitarian workers we too often give in to the temptation to overstate our own importance. Too often we overestimate the value and the impact and the general “goodness” or “helpfulness” of what our organizations and programs and projects bring to the lives of those we genuinely want to help. And too often we overestimate our own individual roles in making those changes happen.

We – I include myself – take a measure of pride in our genteel poverty: we are not like our materialist peers in the for-profit sector. We are on the right sides of all the issues. We are making a difference. We sit in the comfort of our homes and offices, whether in suburban America, spotlessly clean Europe, or upscale neighborhoods and apartment complexes in “the field”, and we dole out paltry amounts relief in a desert of human suffering.

It is not that we should be endlessly self-critical. I truly believe that the work we do does accomplishes good. Real, objective good. But I am challenged to remain in a state of confident humility. We must not just sit and watch while the problems of our fellow humans go unattended. There is something called the humanitarian imperative. We must do something, and we must do it confidently. And we must do all of this humbly. If my own experience is at all representative – and I receive regular and consistent confirmation from other aid workers that it is – then we must go about the business of making the world a better place mindful of the fact that we are all still learning. We must keep in realistic perspective the limitations of what we have to offer, not just technically or intellectually, but as human beings, too.

When I look back on over two decades of humanitarian work, it is tempting to feel… almost pride. Pride in grants successfully won, targets successfully achieved, strategies successfully carried out, promotions successfully attained. And in those moments I am kept humble by the memory of a time when I had the ability to make a difference but did not. The image of a thin, brown child lying listless in the arms of a haggard mother under a sinking Cambodian sun remains with me still.

One of those moments

1 Nov

It’s been one of those moments.

It’s been one of those moments of epiphany when the heavenly bodies align, everything is ensconced in a warm glow, and you feel… good.

Or maybe it’s been what addicts sometimes refer to as that fleeting “moment of clarity” (aid work is a drug, remember?) when things snap briefly into focus and you analyze with incisive lucidity where you are. One of those moments when your mind quickly cuts through the pfaffing and the window dressing and the packaging, and you see things as they really are, for better or for worse, laid bare.

Recently I spent several days in an excruciatingly poor place, beset with repeated natural disasters, doing one of those ‘life-saving monitoring visits.’ I won’t bore you with over-written anecdotes of bad roads or food that turns your insides into gurgling water, nor will I go on about the details of local culturally required (“exotic”) protocol that preceded each and every encounter of substance. There were some positively classic “stuff expat aid workers like” moments on the trip, but I will save those for the pub or the next tweetup.

I will simply say that the project I went to monitor is making a difference. A measurable, quantifiable difference.

For all of my jaded, verbosity about Brown Babies over at Hand Relief International, I can say with absolute confidence that the project I went to monitor is saving the lives of Brown Babies. I don’t mean to say that everything is awesome there, or that the next step will be cable television and BMWs for every family. But it is not an exaggeration to say in this instance that many infants and small children are alive in the targeted area today as a direct result of my local colleagues and their local partners pitching up and doing their jobs every day.

The numbers say that this project made a difference. And the people who’ve benefitted from this project also say that it made a difference.

It’s one of those moments that become far too few and far too far between as you work your way up the ranks in an international household charity. It’s one of those moments of intense gratification and even pride in the even small part that I can claim credit for contributing. It’s one of those moments when it comes clearly to you that international aid can and does work. This is what gets me out the door, bound for the office in the morning.

It’s one of those moments when you see that Alanna was dead on when she wrote (several times, actually) about how projects work, while grand theories and ivory tower pontification and abstracted debates.. er, not so much.

It’s one of those moments when you reconnect with the fact that the way to make a difference is to implement straightforward, by-the-book, unsexy relief and development. Local staff took the time needed to do this properly from the beginning; they followed good process; they listened to partners and beneficiaries; they didn’t bite off more than they could chew, programmatically speaking. They didn’t try waste the time of the poor with some goofy, irrelevant technology developed in a lab or garage by someone who’d never been to this place. No, this project made the difference that it did because it was planned and implemented the old-fashioned way. Again, I’m not saying it was perfect. But this project was first and foremost about the poor and their needs, right from day one.

It’s been one of those moments when I see with great precision what aid is, when I get how it works, and that it does work. Or at least can.

The industry and organizational dumbassery still exist. I’ll get back to ranting about #SWEDOW or bad marketing or volunteers soon enough. Don’t worry. But for now I’m basking in a moment of knowing, once again, what I’m doing here and why.

Aid marketing I’d love to see…

29 Aug

Aid marketing I’d love to see in real life:

“Your $20 won’t end hunger. Heck, you know what? You could give even a million dollars and it wouldn’t end hunger. You know why? Because the causes of hunger are systemic and structural, not financial. There is enough food in the world right now for everyone, but unfortunately most of it is owned by people who won’t share with the rest. Will they ever share? No one knows. But your $20 helps us continue to try to take care of those with too little. Until those with too much decide to share (if they ever do).”

“You don’t have to like talking about condoms. They’re not really our favorite topic either. But talking about condoms is a whole hell of a lot better than talking about a lot of dead people who died of HIV/AIDS. It’s been proven time and again that the most effective means of preventing HIV transmission is consistent, correct condom use. Nope – promoting abstinence doesn’t work. We’ve tried it. It doesn’t work (seriously, did it work in your high school? No? Didn’t think so. Don’t know why you’d think it would work anywhere else). No, you don’t have to like talking about condoms, but you’d better understand that condoms save lives. Simple as that. What more reason do you need to get behind this program?”

“We seriously messed up. More than once, actually. All the time, actually. Disaster response is impossible to get 100% right 100% of the time. You know how it is from watching TV: it’s a disaster. We go in, the power doesn’t work, we can’t communicate, it’s chaotic, logistics are impossible… Sometimes it’s dangerous. Sometimes our own people get sick. There’s never enough of the right information for making good decisions. Sometimes we get it wrong. So why should you keep supporting us? Because no matter how bad the situation is, we will still go there and help as many people as we possibly can. And we will always be straight with you about how we’ve messed up. And we will learn from our mistakes so that we don’t repeat them next time.”

“Your donation may go towards helping terrorists. That is a reality that we live with out in the field every single day. How? Maybe they’ll steal it from us. Maybe they’ll steal it from ‘our beneficiaries’. Maybe the host government will confiscate it from us and then give it to them. Or maybe we’ll just give it to them because they might just be legitimate beneficiaries, too. Just because someone thinks they hate you doesn’t mean you can’t help them if you’re able and they need it.”

“No, you won’t get your name on a plaque in the entrance to the clinic. You won’t get a picture of ‘your’ cow or goat or duck or whatever. You won’t get a heart-warming letter from a kid in an impoverished third-world village. Your name won’t be called at a fancy gala. We won’t have a special fundraising rep assigned just to you, who has you on speed-dial and who will scramble to find answers to your random, off-the-wall questions. Sorry. That’s not what we’re about.”

“Three years from now this place is still gonna suck. It sucked before the disaster, and it’s gonna suck even more for a very long time after. Honest-to-god, if we could change that reality we would. But we can’t. It takes a long time to recover from a big disaster. And during that long time that it takes to recover, people are going to need shelter, water, sanitation, health care, food. Yep, we know: it looks really bad. It looks like nothing’s changed in the six months since the disaster. And while we can’t exactly measure the number of people who didn’t die of dysentery or cholera or the number of people who didn’t starve to death or become malnourished, we can tell you that things would be a lot worse had we not been here doing our job with your generous support. Thank you for that. And just so that you know, three years from now it’ll still suck, and we’ll still be here.

“Only about half of your donation goes ‘directly to beneficiaries.’ Maybe even less than that if you only count our cash transfer programs. Why so little? Well, first, just so you know, 50% is a pretty average actual overhead rate. And second, we’d love to give more, but we can’t. Did you donate online? It costs us money to maintain a website and the bank charges us for electronic transactions. Did you send a check? Yep, costs us money to receive those, too. You say you chose us because we provided the best information about our programs? You would not believe how much work it is to put those reports together (we had to pay someone to do it!). Costs a lot to publish them, too. Love those photographs? They cost extra. You say you like us because we work in the most difficult places? Hard to find people to work there (even the locals are dying to leave), and you know the saying, ‘Pay peanuts, get monkeys…’ Or you like us because we ‘build local capacity’? Our own local staff need salaries, too.”

“There’s no happy ending here. If we told you otherwise we’d be lying. These people were suffering before we came, and they’ll be suffering long after we’re gone. The causes of their suffering – the real, big picture causes – are beyond most anyone’s control. Certainly beyond our control. All we can do, really, is bring a little humanity into a situation that should never have existed in the first place. We can make things a little better, a little more bearable for a few of them for a short period. Is it enough? No. The need is far beyond what we can address. Will our help last? No. By next week or next month we’ll be back to square one. Or maybe they’ll all be dead by then. We sure hope not. But either way, our relief effort is still worth doing because they are our fellow humans and they’re suffering and we have the ability to do something about it. Even if it’s only a little.”

* * * * * * * * *

See also: #epicFail

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